Shipping policy
Where we ship
We currently ship to the United Arab Emirates and the United States.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking information as soon as your order ships.
Delivery estimates
- United Arab Emirates: 10–12 business days
- United States: 10–15 business days
Delivery times are estimates and begin from the date of shipment. Occasional carrier or customs delays can occur and are outside our control — if your order is significantly delayed, contact us and we'll help track it down.
Shipping costs
We offer free standard shipping on all orders.
Customs, duties & taxes
All prices include applicable taxes. Orders are shipped with duties handled by us — you will not be asked to pay additional customs charges on delivery.
Address accuracy
Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at [SUPPORT_EMAIL] — we can update the address any time before the order ships.
Lost or undelivered packages
If your tracking shows no movement for 10+ business days or your package is marked delivered but hasn't arrived, contact us at [SUPPORT_EMAIL]. We'll investigate with the carrier and arrange a replacement or refund where appropriate.